Create remarkable customer service experiences
Customer Service. What is the first thing that comes to mind when you hear this word? For most people, they will instantly think of either a good or bad experience they had with a department that...
View ArticleThe #custserv mumble heard around the world.
I hate publicly complaining. In fact, I’m on of those guys that won’t even send my steak back if it’s too dry. I just don’t want to hurt anyone’s feelings. But the other day I accidentally complained...
View ArticleClik here to view.
Leadership – Nurturing Mother or Strict Father
Leadership is important in 21st century business. It’s so important, that we have to challenge ourselves in what we believe vs. what we have traditionally been taught about how to manage a company....
View ArticleClik here to view.
Do you have a jigger problem?
The free pour, once mastered, in my opinion, is one of the best ways to measure and pour a cocktail. It takes practice, but once mastered, goes far beyond a quick way to mix a drink. I’ve also seen...
View ArticleClik here to view.
The customer is usually right
The customer is always right. You’ve said it, you’ve heard it, and hell, you may have put it on a sign. But what happens when the customer clearly isn’t right? What do you do then? Let me tell you a...
View ArticleMy 3 Words for 2012
I’ve never been much for New Year’s resolutions, but a recent newsletter from Chris Brogan inspired me to pick and write about 3 words that will define my 2012. For more information, check out Chris’s...
View ArticleClik here to view.
A Camp Experience You Won’t Forget
I like conferences. They give me an opportunity to meet new people, give hugs and handshakes to those I’ve already met previously online, and they also expand my thoughts as I listen to the range of...
View Article
